Terms of Service

Last updated: 24 October 2026

These terms apply when you use www.printauralk.com or order a 3D print from Print Aura LK, 107, Meethotamulla, Kolonnawa 10600, Sri Lanka (+94 70 494 9070, info@printauralk.com). By accepting a quote or paying the advance, you agree to them.

Quotes

Quotes are free, with no obligation to order.
A quote is based on the file, size, material, quantity and finish you give us. If any of these change, we’ll send a new quote before printing.
Delivery is not included in the print price. It’s charged at cost and shown separately on your quote. There are no other fees.

Orders and payment

A 50% advance by bank transfer confirms your order. Our bank details are on your quotation. We start once the advance has reached us.
Before printing, we confirm the design, size, material and price with you. Nothing is printed until you agree.
The balance is due when your print is ready, before pickup or dispatch.

Your files and designs

You must own the design or have permission to print it. Don’t send us designs that copy someone else’s trademark, artwork or product without their permission.
Your files stay yours and are kept confidential (see our Privacy Policy). If we design or model something for you, the finished design is yours once the order is paid in full.
We may photograph finished prints for our portfolio and social media. If you’d rather we didn’t, just tell us and we won’t.
We may decline any job, for example weapons or weapon parts, anything illegal, or anything we can’t print safely or well.

What to expect from a 3D print

3D prints are built in layers. Fine layer lines, small differences in size, and slight colour variation between batches are normal and not defects.
We check your file before printing and tell you if we see a problem. We can’t be responsible for mistakes in a file or measurements you supply.
Turnaround times we give are estimates. If your job will take longer, we’ll tell you as soon as we know.

Pickup and delivery

Pickup from our studio in Kolonnawa is free. We’ll message you on WhatsApp when your print is ready.
Within Colombo we can arrange PickMe delivery. Island-wide, we ship by courier, usually 1–3 working days after printing.
Check your print when it arrives. If it’s damaged or wrong, tell us within 3 days, as explained in our Refund Policy.

Cancellations and refunds

You can cancel for a full refund of your advance before printing starts. Cancellations after that, and what we do if something goes wrong, are covered in our Refund Policy.

Our responsibility

If something goes wrong because of us, we’ll fix it as our Refund Policy describes. Apart from that, our total responsibility for an order is limited to the amount you paid for it. Nothing in these terms takes away your rights under Sri Lanka’s Consumer Affairs Authority Act.

The website

The text, photos and designs on this website belong to Print Aura LK or are used with permission. Please don’t copy them without asking. Prices on the site are guides; your quote is the final price.

Law and changes

These terms are governed by the laws of Sri Lanka. We may update them; the version on this page when you place your order is the one that applies to it.