Refund Policy

Last updated: 24 October 2026

Every piece we make is 3D printed to order for you, so we can’t take returns because you changed your mind. But if we get something wrong, we put it right. Here’s exactly how.

Before printing starts

You approve the design, size, material and price before we print anything. Until printing starts, you can cancel and we’ll refund your advance in full.

After printing starts

Once printing has started, we can’t cancel the order or refund the advance, because the material and machine time are already used for your piece.

If your print is defective or damaged

Tell us within 3 days of receiving your print, with photos of the problem. If it’s our fault, we’ll reprint it free and cover the delivery of the replacement. If a reprint isn’t possible, we’ll refund what you paid for the affected item.

This covers prints that:

don’t match the design, size, material or colour you approved;
have a printing fault, such as layers splitting, warping or missing parts;
arrive broken or damaged in delivery.

It doesn’t cover:

normal fine layer lines, small size differences, or slight colour variation between batches;
problems caused by a file or measurements you supplied, after we’d confirmed them with you;
damage from misuse, heat, or wear after you received the print.

How refunds are paid

Refunds go back by bank transfer to an account you choose. We send them within 7 working days of agreeing the refund.

How to ask

Message us on WhatsApp (+94 70 494 9070) or email info@printauralk.com with your name, what you ordered, and photos of the problem. We’ll reply within one working day.